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EMEA Head of Financing Solutions Client Service, Vice President
EMEA Head of Financing Solutions Client Service, Vice President
EMEA Head of Financing Solutions Client Service, Vice President
Posted 28 June by
eFinancialCareers
Ended
Who we are looking for
We are looking for an experienced Financing Solutions professional to lead our client service team looking after our Repo, Agency Lending and Prime Brokerage businesses. State Street's European presence in securities lending is long-standing. In that time, we have built a long and enviable list of clients, spanning the very top tier of asset owners, pension funds, insurance companies, sovereign entities, and alternative clients. This will be an opportunity to form a new group within Global Markets Financing Solutions - Client Service. We are looking for an individual who will be able to be innovative, strategic, and willing to drive change within an organization. This individual will have a role will need to form a team of high-performing individuals to support our clients' daily servicing needs in the financing products as well as play a leading role in influencing internal stakeholders. As such, ensuring that our client-facing organization is operating smoothly and delivering for our clients is of paramount importance.
This role can be performed in a moderate hybrid model, where you can balance work from home and office to match your needs and role requirements but having a core of days in the office each week.
Why this role is important to us
The team you will be joining is a part of State Street Global Markets (SSGM). When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to SSGM business unit. As our investment research and trading arm, SSGM's number one goal is to enhance and preserve our clients' portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world.
Join us if making your mark in the capital markets industry from day one is a challenge you are up for.
What you will be responsible for
As EMEA Head of Financing Solutions Client Service you will:
What we value
These skills will help you succeed in this role:
Education & Preferred Qualifications
Additional requirements
Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to
We are looking for an experienced Financing Solutions professional to lead our client service team looking after our Repo, Agency Lending and Prime Brokerage businesses. State Street's European presence in securities lending is long-standing. In that time, we have built a long and enviable list of clients, spanning the very top tier of asset owners, pension funds, insurance companies, sovereign entities, and alternative clients. This will be an opportunity to form a new group within Global Markets Financing Solutions - Client Service. We are looking for an individual who will be able to be innovative, strategic, and willing to drive change within an organization. This individual will have a role will need to form a team of high-performing individuals to support our clients' daily servicing needs in the financing products as well as play a leading role in influencing internal stakeholders. As such, ensuring that our client-facing organization is operating smoothly and delivering for our clients is of paramount importance.
This role can be performed in a moderate hybrid model, where you can balance work from home and office to match your needs and role requirements but having a core of days in the office each week.
Why this role is important to us
The team you will be joining is a part of State Street Global Markets (SSGM). When owners and managers of institutional assets need research, trading, securities lending and innovative portfolio strategies, they turn to SSGM business unit. As our investment research and trading arm, SSGM's number one goal is to enhance and preserve our clients' portfolio values by applying technology, optimizing trading, and linking asset classes and markets across the world.
Join us if making your mark in the capital markets industry from day one is a challenge you are up for.
What you will be responsible for
As EMEA Head of Financing Solutions Client Service you will:
- Create a new team within Global Marks and Financing Solutions, to develop a best-in-class client servicing team
- Manage an experienced team of client service professionals, including all necessary administrative tasks to support client activity in Repo, Agency Lending and Prime Brokerage
- Serve as the escalation point for client servicing related items, including interactions with senior client stakeholders to drive change
- Establish rules of the road between client service and the relationship managers to ensure our clients are fully supported from end-to-end
- Establish a support system for the relationship managers and sales teams within Financing Solutions to create a seamless onboarding and servicing model, including creation of presentations, improve reporting, and manage of daily client activities
- Influence key internal stakeholders to grow our existing relationships, optimize revenue and improve client satisfaction
- Coordinate across Asset Services and other State Street divisions to execute on strategic RFPs and pricing decisions, including driving change to improve these processes
- Contribute to financial budgets and drives execution against clearly defined revenue, expense and NIBT metrics and milestones;
- Understand securities lending market dynamics, anticipate any potential client impact, engage with and manage clients accordingly;
What we value
These skills will help you succeed in this role:
- Comprehensive knowledge of Repo, Agency Lending, and Prime Brokerage.
- Experience working with sales teams to optimize revenue and client satisfaction
- Strong critical thinking, problem-solving, and decision-making skills.
- Proven experience in managing large-scale, multi-location projects.
- Excellent leadership and team management abilities.
- Comprehensive knowledge of short-term investment and financing markets.
- Clear and effective communication skills, both written and verbal.
Education & Preferred Qualifications
- BA (Hons) Degree Financial Services
- 10+ years of financial services experience
- 5+ years of Financing Solutions experience
- At least five years of client-facing experience
- Experience managing a team
Additional requirements
- Clear communication is essential - excellent speaking and writing skills are a must
- Ability of foster strong internal and external relationships
- Highly organized and strong analytical capability
- Strong sense of client ownership and responsibility
- Ability to drive growth
Are you the right candidate? Yes!
We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to
Reference: 52979631
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