My Client in Wokingham is looking to recruit a Service Co-ordinator to join their friendly team. The main role is to be the primary contact within EMEA to co-ordinate the Warranty Programme.

This is a customer service role which is mainly contact via email with clients and internal departments to ensure all warranty parts are delivered and received .

This can be a hybrid role working 3 days in the office and 2 days at home .

The hours of work are 8.30 to 5pm Monday to Friday.

Responsibilities:

• Coordinate Return of Material Authorisation Program across EMEA
• Confirm Warranty Status and Partner’s entitlements
• Dispatch Advance Replacement Product within 4 hours of receipt of RMA claim
• Process Warranty Credits as and when required
• Secure Critical Stock Levels to support Warranty Obligations in EMEA
• Weekly monitor consumption and secure stock replacements for EMEA
• Notify of High Failure parts and alert Management
• Control the Warranty Exposure in EMEA
• Ensure faulty products are returned on time and refurbished accordingly
• Send final notifications for late returns and issue invoices as required
• Resolve any discrepancies with the returned goods
• Weekly and monthly reporting on EMEA RMA Activity
• Coordinate Mandatory Upgrade and Quality Programs across EMEA
• Procuring Upgrade Kits through liaising with Overseas factories
• Issuing credit compensation as and when required
• Provide regular updates on Mandatory Upgrades progress across EMEA

We are ideally looking for candidates with:

• Excellent knowledge of Excel and Data Entry
• Proficient knowledge of computer systems with the ability to navigate the ERP system with ease and speed.
• Excellent communication and interpersonal skills: ability to effectively communicate to internal and external customers, mainly via email.
• Attention to Detail
• Excellent organisational skills and the ability to prioritise & manage own workload
• Exceptional ability to immediately respond to Customer Claims from start to finish
• Previous experience on similar role and Customer Services Skills required
• Well organised and able to prioritise tasks to accomplish assignments within parameters and deadlines

This is a lovely job working with great people in a very nice office.

The Salary offered is £28,000 to £30,000 with excellent benefits.