Engineering Technical Support

Engineering Technical Support required. My client is an established manufacturer and supplier of compaction and tarmacking equipment. They are now seeking an experienced technical support specialist to join their established team in Aylesford. The ideal candidate will come from a technical support background, have at least 5 years' experience in Compaction / Heavy plant and will be based within a commutable distance of Aylesford.

• Communicate technical information to Dealer's customers and colleagues
• Handle incoming technical calls, diagnose faults and work with the Service Controller in resolving the problem
• Assist customers and staff covering all technical aspects of the company's products
• Set up and continually update a knowledge database that is accessible by all in the Product Support office
• Assist the Service Controller in deciding eligibility of warranty repair work
• Ensure the correct parts for all repair work are ordered in a timely way and supplied in line with business expectations
• Telematics and Botis Systems Monitoring for servicing and repairs.
• Assess and support with warranty queries

• Previous experience in a technical support role is essential
• Previous experience in Construction Plant / Yellow Goods / Heavy Machinery
• A knowledge of compaction equipment would be advantageous
• Knowledge of Sap preferable
• Based within a commutable distance of Aylesford
• Full driving licence

• Salary £40,000 - £45,000
• Annual Bonus
• Monday - Friday: 08:00 - 17:00
• 33 days holiday inclusive of public holidays
• Pension

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.