EPOS Analyst

EPOS Analyst - (EPOS, POS, Point of Sale, Windows, Helpdesk, Support, Hardware, Networking, LAN/WAN, DNS, DHCP, TCI/IP) - Permanent - High Wycombe

Charles Simon Associates are currently looking for an EPOS Analyst on a permanent basis for our global business based in High Wycombe.

This role involves working and supporting EPOS/POS systems on a daily basis

Location: High Wycombe

Salary: Up to £32,000 per annum

Skills/Requirements for the EPOS Analyst:

• Previous experience of working and supporting EPOS/POS systems is vital
• Any previous service desk or remote support
• Strong Windows desktop support, ideally Windows 10 and/or 11
• Good network troubleshooting around DNS, DHCP
• LAN/WAN support experience

Start date is ASAP

The EPOS Analyst will be responsible for:

• Providing technical support to staff via phone or email as first point of contact while following pre existing SLA’s
• Escalating complex technical/digital issues to senior team members as in when required
• Escalating hardware related issues to vendors and 3rd party suppliers
• Maintaining accurate and complete record of all cases/incidents reported in our call logging system Service NOW
• Escalating EPOS/POS software issues to a specialised internal team
• Keeping up to date with information on new promotions, technology changes, ongoing major incidents, and software updates.
• Escalating trending issues reported to the technical support desk during calls to senior team members and Senior technical lead.

Please send an up-to-date copy of your CV to be considered for the EPOS Analyst

EPOS Analyst - (EPOS, POS, Point of Sale, Windows, Helpdesk, Support, Hardware, Networking, LAN/WAN, DNS, DHCP, TCI/IP) - Permanent - High Wycombe