EUC Engineer

As an EUC Engineer you will be responsible for delivering customer-focussed technical support to customers. This requires an individual with good communication, problem-solving skills, and crucially - the ability to proactively work to a resolution and deliver a high-quality outcome through independent and collaborative working.

The role is based from His Majesty’s Treasury at 1 Horse Guards Road, however there is the added opportunity to spend time in other locations such as customer sites or other facilities.

The employment is full-time, office-based, with a Monday to Friday working week. Working hours fall within 0700 to 1900 daily, dictated by the shift pattern which you are allocated. Therefore, on occasions you will be required to cover additional shifts in the absence of colleagues, as directed by your manager. Working hours may occasionally include weekend and statutory public holiday working. The Company may from time to time require you to work such additional hours as may be necessary for the proper performance of your duties.

In the role, you will carry a range of technical and customer-focussed responsibilities, including:

• Delivering outstanding 2nd Line EUC Technical support across internal IT, shared infrastructure and customer solutions, whilst working to high standards in the ITIL areas of Incident, Problem and Change,
• Forming part of the support delivery team, reacting to customer requirements for implementation or changes,

• Taking ownership of service-impacting issues for a customer’s estate, and resolving the issue effectively whilst keeping the customer updated,
• Supporting the Service Desk and colleagues to develop, implement and improve technical support tools, work instructions and processes,
• Laptop & Mobile phone Builds / Support,
• Software Installations,
• Ticket Queue Management,
• Be a member of Out-of-Hours 24/7 remote support rota,
• Support users working areas,
• Manning of the Drop-In Tech surgery,
• Remote Site visits as and when required