Event Operations Co-ordianator

We are currently seeking an Events Operations Co-Ordinator , as the Events Operations Co-Ordinator you will be working alongside your colleagues and our clients to deliver exceptional events and a great supportive customer journey.
You will achieve this through continued positive customer communication, both verbal and written, alongside forming strong supplier relationships to aid in a smooth operational process.

The Job:

* Co-ordinating large sports tournament events and educational seminars for school students.
* Liaising with customers in a timely manner, to gather group details, understand their requests and confirm all elements of their booking.
* Maintain accurate booking costings, ensuring all tours are completed within set budgets and client payments are received in the agreed time frames.
* Working with suppliers / colleagues to confirm travel, accommodation, event partners and venues.
* Collaborate in producing detailed event plans and schedules, covering multiple groups and venues.
* Organise logistics for multiple groups travelling at once.
* Development of "life-long" relationships with both client and supplier
* Playing a key role in the event delivery on the ground, regularly travelling to our events and working with groups and suppliers face to face.
* Maintaining and continually improving customer documentation
* Researching and being passionate about subjects and sports.
* Understanding of associate memberships and benefit to client & company
* Contribution to identifying improvements to work organisation and procedures etc

Skills Required:

* Proven experience of delivering exceptional customer service
* Experience of delivering events, or detailed group travel itineraries.
* Can do attitude, with the ability to approach and resolve problems.
* Ability to work at pace and to crucial deadlines, with strong time management.
* A team player who wants to support the wider team, taking ownership of delivering a great customer experience and smooth operation start to finish.
* Analytical skills and attention to detail
* Ability to follow procedures and keen to improve and develop them.
* Excellent verbal and written communication skills and accurate written and spoken English.
* Commercial & financial awareness
* Adaptable and flexible

The Package:

* Salary £22,000 - £25.000
* Working Monday to Friday 35 hours per week

Interested:

* If you would like to apply for the above vacancy, please click 'APPLY' or call / email Helen 0203879444