Executive Support Officer

Are you a Senior Administrator or PA available to start a new role immediately?

Do you have experience in complaint handling and have a high level of customer service?

Executive Support Officer

Location - Thanet

Hours - 30 hours per week increasing to 37 hours per week in January

Pay - £16.87 per hour - Monday to Friday

Temp Contract covering Mat Leave

Are you an experienced professional with a keen eye for detail and exceptional organisational skills? We are seeking an Executive Support Coordinator to join our client based in Margate to deliver high-quality, proactive support services to Directors, Leader, Deputy Leader, Chairman, and Vice Chairman. This role ensures their strategic activities are executed effectively and service delivery is optimised.

Key Responsibilities:

• Provide central coordination and administrative support to Directors
• Manage calendars, schedule appointments, and arrange meetings, including coordinating refreshments and presentation equipment as needed
• Maintain systems and processes to ensure consistent high-quality service
• Handle all incoming and outgoing correspondence, including emails and postal mail, ensuring timely and accurate responses
• Prioritise and address public inquiries, liaising with Directors and officers for detailed responses
• Prepare background papers and meeting agendas, ensuring all necessary documentation is available
• Offer administrative support during meetings
• Resolve customer inquiries and phone calls, maintaining high standards of customer care
• Manage and update databases and other systems
• Oversee the handling of corporate complaints and compliments, ensuring adherence to best practices and timely resolution
• Guide new staff on complaints handling and case management systems
• Coordinate responses to FOI/SAR requests, ensuring deadlines are met
• Administer financial activities, including processing payments and orders
• Provide cover during staff absences and undertake additional duties as required

Required Skills and Attributes:

• Strong understanding of local government and political awareness
• Proficient in IT, including email and calendar management; experience with Google applications is a plus
• Exceptional organisational and communication skills, both written and verbal
• Demonstrated ability to manage complex diaries and adapt to changing priorities
• Quick learner with a focus on efficiency and accuracy under pressure
• Excellent customer care skills, with the ability to handle sensitive information confidentially
• Ability to work independently and collaboratively, developing positive relationships at all levels
• Proven experience in managing complaints effectively, both verbally and in writing

If you have relevant experience and are ready to make a significant impact, we encourage you to apply and join our dynamic team.

About the Company

Our client is passionate about their role in improving the quality of people’s lives. Their mission, their excellent science, and their strong sense of purpose guide them in all that they do. They approach each day with the knowledge that their work helps to improve the health and well-being of our families, friends, and colleagues across the globe.

To find out more about the position, please apply and we will be in touch to discuss the role in more detail.

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