Field Service Technician

• Salary: £28,000 to £32,000 dependent on experience
• Covering Locations: Peterborough, Cambridgeshire, Leicester and Northampton region (UK)
• Job Type: Full-time

We are seeking a Field Service Technician to join a dedicated team, providing exceptional customer service and promoting our clients market-leading products. This role is crucial in maintaining and enhancing customer relationships both before and after sales. As a Field Service Technician, you will be the vital link between their production facility and their valued customers, ensuring their vehicle-mounted weighing solutions are installed and functioning optimally.

• Travel from home to customer locations to fit and install onboard weigh products onto vehicles.
• Identify potential business and professional service opportunities during daily duties.
• Manage and control account stock to improve first-time fix levels and minimise stock losses.
• Calibrate weighing systems and products on-site with customers.
• Diagnose, maintain, and repair weighing systems.
• Deliver excellent customer service and provide advice and training on the use of weighing equipment.
• Offer technical support by phone, email, or face-to-face.
• Attend annual engineers’ meetings at the Bradford site.
• Recommend solutions to customer problems and assist with product application advice.
• Contribute to departmental reports and documents for continuous improvement.

• Basic knowledge of electrical/mechanical components with a desire to learn.
• Very basic IT skills.
• Strong customer service orientation.
• Ability to travel throughout the designated area.
• Clean driving license.
• Experience with HGVs is advantageous but not essential.
• Must have work authorisation in the UK.
• Basic proficiency in MS Office.

• Competitive salary package.
• Company van, essential equipment, and branded clothing provided.
• Welcome pack with VPG merchandise.
• Company pension scheme.
• Life assurance scheme – 4x annual salary.
• 25 days annual leave plus public holidays, rising with service.
• Employee Assistance Programme with virtual GP service.
• Recruitment referral scheme.
• Free on-site parking (Bradford site).
• Free refreshments and subsidised tuck shop (Bradford site).
• Company-funded social events.
• Charity committee events and voluntary work opportunities.
• Personal development opportunities.

To apply for this Field Service Technician position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.