Field Technician - Education

Field Technician - Education

Our client is a fast growing education technology provider, delivering managed IT services to over 500 school and Multi-academy Trust clients across the UK.

Benefits

• Additional leave
• Car scheme
• Company events
• Company pension
• Cycle to work scheme
• Employee assistance programme
• Profit sharing
• Referral programme
• Sick pay

What you'll do:

• Make regular visits to client schools to provide effective on-site responses to a range of IT networking and end user support requests
• Use robust and developing knowledge to support across IT services and technologies, including Microsoft, Google and Apple platforms
• Process and escalate incoming requests for support both on site and remotely via the helpdesk
• Participate in project work at client sites, with the potential for developing the direction and scope of these projects in the future
• Work closely with expert Account Managers to provide holistic technical support and consultancy for valued clients in schools.

What you'll need to succeed:

• Around 3 years’ demonstrable experience in IT support services or consultancy
• Practical working knowledge of firewalls and HP Aruba switches in the Education or Public sectors ideally
• Windows AD, Microsoft Office 365 and Azure AD,
• MS InTune device management
• Well-developed network troubleshooting skills
• Knowledge of LAN & WAN technologies
• Some VMWare and Microsoft Hyper-V experience (desirable)
• Some experience in recent Microsoft Server 2016-2019 builds
• Experience with Google Workspace For Education (desirable)