Financial Assistance Agent

Huntswood is looking for Financial Assistance Agents with collections experience to join an exciting project for a leading retail bank. If you have a great telephone manner, have the ability to identify vulnerable customers and are looking for a long term contract then we have a great role for you.

You will be supporting our client dealing with outbound and inbound calls from customer who are in financial difficulty and coming up with a resolution that works for the customer and the bank to recoup monies owed.

Start Date: Monday 5th August 2024

Day Rate: £150 a day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this

Location: Work from Home

Working hours: 37.5 hours a week - shifts between 8am-8pm Monday to Friday and every other Saturday 9am-5pm - You must be available to cover all shifts between this period of time as it is on a rotational basis.

What Huntswood can offer:

• An initial contract till January 2025
• A chance to gain experience in a professional and challenging environment, working for well-known organisations
• The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future

What Huntswood is looking for:

• A minimum of 1 years collections/financial assistance experience for a Utilities or Financial Services company
• Ability to identify and deal with vulnerable customers in an empathetic way
• Flexibility to work shifts between 8am and 8pm, Monday to Friday and every other Saturday
• Suitable work space at home with strong broadband connection
• Excellent communication and interpersonal skills
• Ability to work independently as well as being able to work as a team
• Strong attention to detail
• Ability to navigate through a number of in-house databases
• Good MS Office skills, particularly MS Word

In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.

To help you stay safe in your job search Huntswood will onlyask for contact details via email when first contacting you and not any other personal details.

Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

"It's not just about what we do, but the way we do it. And it's our values that make us special."