Financial Planning Administrator (Case Manager)

Job Title: Financial Planning Administrator (Case Manager)

Location: Sunderland (outskirts)

Salary:£21,000 - £24,000 per annum (dependent on experience)

We are currently seeking a highly organised and efficient Financial Planning Administrator (or Case Manager) to join our client, a reputable financial planning practice on the outskirts of Sunderland. The ideal candidate will provide administrative support to a team of financial planners, ensuring the smooth operation of the practice and contributing to their commitment to providing exceptional service to their clients.

Key Accountabilities:

• Providing comprehensive administrative support to the financial planning team, including file management, scheduling appointments, and handling client enquiries.
• Maintaining accurate client records and databases, ensuring data integrity and confidentiality.
• Document compliance checks, chasing ID when required.
• Assist in the preparation of financial planning documents, reports, and presentations.
• Collaborating with team members to ensure compliance with regulatory requirements and internal policies.
• Producing compliance reports to inform Firms of any outstanding documents, to enable them to update cases in a timely manner and to resolve any withheld commission issues.
• Handling telephone enquiries, forwarding to relevant departments, if unable to provide information.
• Monitoring business submitted by internally case managed firms, chasing up providers where necessary and dealing with any issues that may arise prior to completion.
• Accessing external platforms to check the status of active business.
• Other ad hoc administrative tasks in line with business needs.

Requirements:

• Previous experience in an administrative role ideally within the financial services industry.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite and ability to learn new software applications.
• Strong attention to detail and accuracy.

This employer offers a competitive package, opportunities for professional growth, study support for industry exams and a supportive work environment. If you are a strong Administrator looking to further your career in a reputable financial planning practice, we would love to hear from you.

To apply

Please send your cv to jenny @ tempestjones . com