Fine Art Customer Care Coordinator

Do you have experience in fine art shipping or managing logistics & transportation within museums or galleries? Have you worked with luxury clientele, providing fantastic customer service to these VIP clients?

I am looking for a Customer Care Coordinator with expertise in the fine art industry, to join a global logistics company who specialises in providing shipping services for the likes of galleries, interior designers and auction houses to name a few! Working as part of the Customer Care team, the successful candidate will be the key point of contact, handling claims for high-end customers and keeping them updated on shipments. This is a HYBRID position*, working Monday-Friday, from 9am-5pm.

Main duties:

• Manage incoming quotes and requests from high-end clients 
• Decision making & handling client claims 
• Follow the customers shipments and proactively update them on latest evolutions
• Developing relationships with VIP clients within the art sector including galleries, auction houses, artists and interior designers 
• Communicate effectively with internal teams (customer service, warehouse, etc) to fix thousands of different issues together
• Suggest improvements in operational processes 
• Work with the tech team on current and future platforms and products

Key requirements:

• Fine art shipping experience, OR experience in logistics/customs/shipping within a museum or gallery (essential)
• Customer service/customer care experience within the freight/shipping sector 
• Ability to calculate shipping quotes, reimbursements, trouble shoot and problem solve
• Confident decision maker as will be handling claims that could impact the company’s revenue
• Client account management experience (desired)
• Advanced MS Excel user - must be comfortable working with numbers and creating spreadsheets
• Ability to multi-task with strong daily planning and organisational skills
• Excellent written and verbal English

Benefits & package:

• Basic salary of £28,000 - £35,000 per annum 
• Hybrid - Up to 2 days from home during probation & up to 3 days from home after probation 
• 25 days of paid leave
• 3% for your private pension scheme, from day 1
• Health insurance
• Join a diverse team and supportive team
• Bond with teams over sponsored virtual and physical initiatives: art history courses with accredited professors, remote or physical team building events, off-sites, and after work meet-ups...

** PLEASE ONLY APPLY FOR THIS POSITION IF YOU ARE ABLE TO PASS A 5 YEAR UK WORK HISTORY CHECK WITH FORMAL JUSTIFICATION FOR ANY PERIODS OF UNEMPLOYMENT **