The following job is no longer available:
Fine Jewellery Customer Care Advisor
Fine Jewellery Customer Care Advisor
Fine Jewellery Customer Care Advisor
Posted 17 July by
FashionJobs
Ended
Customer Care Advisor – LONDON Fine Jewellery – Central London About:
- Leading British Jeweller ethically creating bespoke fine jewellery.
- Based in their luxury workshop and showrooms in central London.
- Provide friendly, timely, and personalized assistance to customers in person and via email and phone addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Coordinate with shipping carriers to schedule pickups, generate shipping labels, and prepare packages for dispatch, ensuring orders are shipped out promptly.
- Conduct quality checks on outgoing orders to ensure accuracy, completeness, and adherence to quality standards, and address any discrepancies or issues that arise.
- Excellent communication skills with a friendly and customer-focused attitude, and the ability to effectively address customer inquiries and concerns with professionalism and empathy.
- Keen attention to detail and accuracy, particularly in order processing, inventory management, and shipping activities, to ensure error-free execution of tasks.
- Proficiency in using computer systems, software applications, and e-commerce platforms for order processing, customer management, and inventory tracking.
- Salary £28,000
- Commission + Bonus + amazing benefits.
- Monday to Friday - 1 satuday per month - 2 Days working from Home and 3 days in the office.
Reference: 53065571
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