FNOL Claims Handler

Location: Cardiff, with potential for hybrid working

Hours: 37.5 Hours working between 08:00-17:00 Monday to Friday

Are you looking for a role where you want to make a difference to others and help those in need?

Well look no further I have just the perfect role for you!

As an FNOL (First Notification of Loss) Claims Handler you'll be the reassuring voice our clients hear when they need us the most, right after an accident. Your role is at the heart of the claims team, as you're the first point of contact for callers in distress. You’ll be responsible for gathering and documenting accurate information about the accident, assessing liability, instructing recoveries where necessary and ensuring that the appropriate policy coverage applies.

Your calm, professional, and friendly telephone manner will be key in helping our clients feel supported and confident as you guide them through the initial steps of their claims journey. Following comprehensive training, you'll join a close-knit FNOL team, where you'll begin taking calls and setting up new claims. As you gain experience, you'll also advise clients on additional services and benefits available during the claims process.

We are committed to your ongoing development, offering continuous training to keep you up to date with the latest policies and procedures. This ensures that you’re always equipped to deliver the best service possible.

Join NewLaw as a FNOL Claims Handler and enjoy some outstanding benefits......

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include:

Salary- £22,370 - £24,700 depending on experience, plus earn up to £2,600 per year (paid quarterly) based on your individual and business performance.
Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!
Pension- 3% Employer Contributions.
Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Curry’s, B&Q & Wickes to name just a few).
Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
Wagestream- a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.

About you

• A customer-first mindset with a genuine passion for helping others.
• A calm, professional, and friendly telephone manner that puts clients at ease.
• Exceptional attention to detail and a proactive approach to problem-solving.
• Ability to efficiently gather and document accurate information.
• A strong team player who enjoys sharing ideas and working collaboratively.
• An individual eager for a long-term career with opportunities for growth and advancement within NewLaw Solicitors.

About us

NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.

We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter