Forklift Service Manager

The role does come with a company car.

tvm-parent-container">This role requires strong leadership, technical expertise, and a commitment to customer satisfaction. The Service Manager will oversee a team of skilled engineers, manage service schedules, and ensure that all customer needs are met promptly and professionally.

The main day to day duties of a Service Manager (but not limited to) are: -

Customers

• Daily relationship management including customer visits and meetings as and when required - keeping customers informed and build relationships, site visits will include site inspections and tool box talks with engineers if required
• KPI monitoring for customers, - producing reports of information for customers, monitoring and acting upon problems arising so service levels can be maintained

Branch

• Answering of customer service telephone calls, dealing with queries, arranging breakdowns/service bookings, new or existing customers
• Arranging short term hires, all aspects from truck preparation, raising hire contract and organising transport

Engineers

• Efficient planning of engineers to ensure swiftest response times achieved
• Management of engineer performance
• Providing required support to engineers
• Develop skill base of engineers
• Checking of time sheets
• Authorising of overtime
• Approval of holiday requests ensuring sufficient business cover at all times
• Ensure morale is kept high, a happy workforce is a profitable workforce

Benefits

• Company car
• Company pension
• Perk box