French Speaking Customer Service Representative

Reed is working in partnership with a globally renowned company, seeking a candidate that is fluent in French and has quality customer service skills. This is a brilliant opportunity for you to be part of a thriving business, working in a friendly customer service team.

You will be responsible for a select number of customers and be the main liaison between different departments including sales, material planning, accounts, and quality.

This is initially a 6-month fixed term contract to provide extra cover whilst a new system is implemented.

Role: Customer Service Representative

What’s on offer to you?

There is a very competitive salary of £28,000 per annum and it is hybrid working (50% in the office, 50% working from home)

Location: Redditch

Salary: £28,000

Benefits: Hybrid working, 25 days holiday + statutory holidays, pension, healthcare, etc.

Hours: Monday - Friday 8am - 4:30pm

Duties include:

•Administrate the back-office and lead contact for the defined customer base, taking calls, emails, fax etc. related to availability, shipments, technical issues, catalogues etc.

• Answers queries directly or forwards to the appropriate department

• Enter orders, monitor and release them for packing and shipping in coordination with customers and logistics providers.

• Support the sales team out in the field.

• Entry of stock and express orders in Oracle-ERP and monitor on-time deliveries, together with the logistics providers.

• Address unresolved requests and issues to the designated resource.

• Checking and follow-up of claims, initiating of returns and credits.

• Pro-active follow up of backorders keeping customers informed.

• Follow up on customer interactions.

• Project work

• Any other tasks requested from the Team Leader or Customer Service Manager.

• Guarantee high class service.

The ideal candidate for this role:

• Must be fluent in French and English

• Must have previous customer service experience. Ideally phone based but happy to consider face-to-face customer service experience

• Must be available to start a fixed term contract role

• Highly organised and can prioritise own workload

• Can manage complex tasks

• Based a commutable distance to Redditch, either by car or train

Does this sound like you?

If so and you want a role with a good salary and to work for a global business that appreciates it staff then please do not hesitate and apply today.