Front of House Assistant / Concierge

Job Title: Day Concierge

Location: The Oren, Hampstead Heath

Salary: £29,000 pa with perks.

Job type: Full Time, Permanent role.

Elysian Residences is a UK business, specialising in the development and operation of luxury retirement communities.

At Elysian, we offer a premium service and care provision that, until recently, could only be found in countries such as the USA, Canada, Australia, and New Zealand.

The role:

The overall purpose of this job is to act as a first point of contact for our residents, you will be establishing and promoting a community environment, be available for residents and assist with their needs, assisting with administration tasks and promoting a positive atmosphere within a residential community.

You will all assist with maintaining the quality standards of the development, quickly and efficiently resolving all issues and providing an exceptional level of customer service to all residents within this prestigious development.

What you'll do:
Duties include but are not limited to:

• Greet stake holders, residents and visitors warmly and make them feel welcome and attended too.
• Undertake resident welcome meetings ensuring they are fully conversant with the development, how it operates and are aware of all that it has to offer.
• Assist residents, guests, extended family and stakeholders either via telephone, site portal/app or in person at the resident hub regarding maintenance issues, complaints, emergencies and additional requests.
• Provide a visible presence of on-site management at times of peak resident movement, i.e. mornings and evenings.
• Be able to valet park residents vehicles
• Promote community engagement events and initiatives and be able to assist with booking theatre tickets and any other requests made by inhouse residents
• Assist with the resident key handling services and apartment access permission/disclaimer forms including logging, receiving and handing out keys to authorised persons.
• To create, update, operate and be fully conversant with local suppliers and be a literal library of information for the residents on demand
• Be fully conversant with the operation of the standard domestic appliances provided within the apartments.
• Ensure that all areas of the resident hub are clean and tidy at all times
• Ensure resident interaction is sufficiently documented to ensure a seamless customer service experience is achieved.

Building Maintenance and Management

• Assist with system testing around the development (including services such as emergency lighting and fire alarms/smoke vents).
• Report any faults and/or items to be repaired to the management team via Clixifix.
• Assist with gaining and recording meter readings when required.
• Where required assist with contractor signing-in/out/procedures and ensure they are working safely/ complying with Health & Safety regulations on site.
• Complete site walk arounds to look for issues on the estate, as required.
• To enforce discipline on contractors and other visitors if required in a firm but polite manner
• To obtain relevant daily building and visitor information from the team at the beginning of each shift; to be familiar and enforce with moving in/delivery procedures. (initially this will be with the client)
• To complete daily site records for occurrences and compliance requirements.
• Reactive Works: Handle reported maintenance issues in a timely and effective manner (following internal procedures), communicating with affected parties throughout the process.
• Contractor Management: be able to manage the Permit to Work process
• Health & Safety: Ensure that health & safety legislation, policies and recommendations are adhered to at all times.
• KPI achievement: Monitor and achieve Key Performance Indicator targets (eg. Avg time for completion of reactive works).
• Online Portal: Ensure the online portal is kept up to date with relevant and accurate information.
• Data Management: Ensure our database is kept fully up to date at all times. Manage hard and soft copy data (including e-mails), ensuring all files are scanned, tagged, up-to-date and filed appropriately in Qube (our property management software system).

Team Management

• To work as a team with colleagues / 3rd party contractors to maintain the high standards required for a high-class residential site, ensuring a 5 star service to the building and its client.
• To attend training sessions or meetings as required
• To perform any other duties as reasonably directed for the good management of The Oren.

Benefits:

• Contributory Pension Schem
• Health Care cash plan
• Death in-service two-time salary
• Meals on Duty
• Access to 100's of discounted daily purchases via Bright Ex-change
• Employee Assistance Package - EAP.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Front of House Manager, Front of House Assistant, Receptionist, Customer Service Administrator may also be considered for this role.