Front of House Manager

Front of House Manager / Operations Manager / Centre Manager
London
£40,000 to £55,000 

Front of House Manager - Operations Manager (Centre Manager)  vacancy in London. Current Hotel or Restaurant background candidates ONLY for this one. Corporate Role. Working 5 days a week. No nights. No weekends. Standard Hours. 25 days holiday plus bank hols. AMAZING opportunity in a very successful expanding firm.
We are looking for a manager with a hunger to achieve and impress, someone with experience in people management, working in a 5* setting.

Duties:

Facilities Management: Review facilities documentation and maintain accurate records. Oversee tendering processes for facilities management and health and safety services.

Contract Management: Understand the terms and conditions of client contracts. Draft basic licence agreements and service agreements using our client management system.

Client Experience Management: Conduct regular client service reviews to ensure high service levels are maintained. Address client complaints promptly. Manage pre-move-in and pre-move-out meetings with clients, handling associated tasks and inventories.

Operational Efficiency: Assess available resources to ensure operational efficiencies. Conduct audits for Health and Safety, Fire, and other Risk Assessments. Review and enhance all internal operational processes. Continually evaluate operations and recommend improvements.

Communication and Reporting: Attend regular operational meetings with staff across the portfolio. Report directly to the Operations Director on performance and operational matters. Attend viewings from an operational perspective.

Team Management: Ensure your Assistant Manager is fulfilling their roles and responsibilities effectively.

Financial Management: Take responsibility for revenue, budgeting, and comprehensive reviews of profit and loss (P&L) statements. Oversee and manage pre-billing checks, dilapidations, and deposit returns. Manage billing, debt chasing, and other financial matters with clients.

Human Resources: Oversee basic HR functions for site staff, including disciplinary actions, performance management, and probation reviews.

We look forward to hearing from you.