Front of House Manager

Full-time/Flexible - Applicants MUST be available to work evenings and weekends.

More Lane, Esher, Surrey, KT10 8AN.

£Competitive

Our client, Daytona Sandown Park, is currently looking for a professional, confident, and reliable Front of House Manager to join their busy Front of House team. Daytona is a dynamic and sometimes demanding environment that requires energetic, enthusiastic, and ambitious individuals with the ability to thrive under pressure.

• Ensuring the smooth and efficient running of the Reception and Front of House areas.
• Preparing and managing reception staff and ensuring correct staffing levels are maintained.
• Ensuring the FOH team delivers first-class service to customers.
• Providing training and induction to all new and existing reception staff while developing training to suit the needs of the business and HR.
• Setting targets and monitoring active selling within the Front of House team in line with company targets.
• Overseeing the presentation of facilities to an exceptionally high standard.

• Customer-focused background (hospitality preferred) with proven ability to drive standards forward while ensuring the management and development of the team through training and coaching.
• Excellent written and verbal communication skills.
• Positive, friendly, and professional manner and culture.
• Ability to develop and deliver customer service and sales training to Front of House staff.
• Ability to devise and implement procedures.
• Ability to manage and monitor sales targets for the FOH team.
• Capability to recruit, train, manage, and monitor the Front of House team while ensuring ongoing succession planning.
• Flexibility to work hours for a 7-day operational business.
• Sound knowledge of Word and Excel.
• Strong and charismatic individual.

If you are interested in this role, please send your CV and covering letter with salary expectation quoting job ref: FOHMSP24. Full training on product knowledge and services will be provided. A full job description of the role is available on request.

We look forward to hearing from you