Front of House Manager

The ACC Liverpool Group operates the city's waterfront event campus – the interconnected M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool - as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel.

Playing a leading role in shining a spotlight on Liverpool, we have successfully staged a wide array of national and international events, including the Eurovision Song Contest last year and in 2024, we will be hosting Labour Party Conference, in addition to a packed programme of entertainment and business events.

The successful candidate will be one of the lead managers covering assigned events across The ACC Liverpool Group campus.

The Front of House Manager ensures that all visitors experience the best customer service possible whilst feeling safe and secure when attending events here at ACC Liverpool.

Essential skills for this role include at least two years proven Event or Operational Management experience. We are looking for candidates who display the following skills:

• Passion for customer service
• Ability to multitask
• Thrive in a pressured environment
• Ability to communicate with a diverse audience
• Problem solving skills
• A driver for continuous improvement

Commitment to and the flexibility to work hours as determined by the business including evenings, weekends and night work are pivotal for this role. This role is entirely operational, and the hours of work are driven by the event calendar. This role is an annualised hours contract.

In addition to the above, the candidate will need to be enthusiastic, like minded and complement our experienced and talented team. If you have drive, passion, ambition and wish to play a part in The ACC Liverpool Group’s continuing success story this could be just the job for you.

Company Benefits

We are an award-winning, world-class venue and our people are at the heart of everything that we do. Recognition and reward are of huge importance to us at the ACC Liverpool Group, and just some of the benefits staff can enjoy include:

• An enhanced holiday scheme, which increases with length of service.
• An excellent local government pension scheme, whereby employer contribution is currently set at 14%.
• Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
• Enhanced maternity, paternity and adoption leave schemes.
• An excellent sickness pay scheme.
• Free onsite parking right in the heart of the city centre.
• Agile working and flexi time policies, where appropriate and in line with business needs.
• A dedicated wellbeing strategy to support staff when at work.

Please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.

Closing Date: 19 July 2024

Interview Date: Late July 2024

For further information, assistance, or to obtain information, please contact the People Team.