Furnished Tenancy Officer / Housing Customer Service Administrator

Join the Team as a Furnished Tenancy Officer in Sheffield!

Are you passionate about providing top-notch customer service and ensuring the smooth operation of furnished accommodation?

Look no further!

We’re seeking a Furnished Tenancy Officer to join a local authority in Sheffield (S4 postcode with hybrid working available).

Role Overview:

As a Furnished Tenancy Officer, you’ll be at the forefront of tenant interactions, delivering exceptional service to our valued Furnished Accommodation tenants. Your responsibilities will include:

• Deed of Variation and Pre-Quit Negotiations: You’ll handle these critical aspects of tenancy management, ensuring seamless transitions and positive outcomes for our tenants.
• Administration Duties: From paperwork to digital records, you’ll keep things organised and efficient. Your attention to detail will be crucial in maintaining accurate records.
• Asset Management: You’ll be the custodian of council assets within furnished properties. Whether it’s a cozy sofa or a sturdy dining table, you’ll ensure they’re well-maintained and ready for our tenants.
• Safeguarding and System Alerts: Vigilance is key! You’ll promptly report any safeguarding concerns or system warnings to approved channels, ensuring tenant safety and compliance.

Why Join Us?

• Impact: Your work directly contributes to the success of our furnished tenancy program.
• Collaboration: Work closely with Furnished Operations Officers to achieve our procurement goals.
• Variety: No two days are the same—each tenancy brings unique challenges and opportunities.
• Support: We’re committed to your professional growth and well-being.

To be successful in this role you will have the following skills/experience

• A passion for customer service and tenant satisfaction.
• Strong organisational skills and an eye for detail.
• Familiarity with property management and administration.
• Excellent communication and problem-solving abilities.

Ready to Make a Difference? Apply Now!