DUTCH/ENGLISH SPEAKING

HYBRID WORKING - 3 DAYS IN THE OFFICE, 2 REMOTE

HOURS 8AM - 4PM MONDAY - FRIDAY

Customer Care Representative (German Speaking)
Location: Office-based or hybrid (depending on company policy)
Type: Full-time

We’re looking for a friendly and proactive Customer Care Representative who speaks German to join our team. You’ll support our customers with their questions and requests, helping them with orders, accounts, returns, and general information. This role is perfect for someone who enjoys helping others, solving problems, and working in a fast-paced environment.

• Help customers by phone or online with their account and order questions.

• Process orders, returns, and account updates accurately.

• Explain our products, services, and promotions clearly.

• Support marketing campaigns by giving customers the right information.

• Spot opportunities to refer customers to additional services.

• Handle and resolve escalated customer concerns with care.

• Guide and support junior customer service team members when needed.

• Fluent in GERMAN PLUS ENGLISH ; (French or Spanish is a bonus).

• At least 3 years of customer service experience.

• Strong understanding of customer service processes and communication.

• Calm under pressure and able to multitask in a busy environment.

• Comfortable using multiple computer programs at once (e.g., Microsoft Office, CRM systems).

• Confident handling phone-based customer service.

• 5+ years in customer service.

• Experience in a call/contact center setting.

• A supportive and energetic team.

• Opportunities for growth and development.

• Training on our products and systems.

• Occasional travel opportunities.