German speaking Export Customer Service Representative

We have a fantastic new job opportunity for a German speaking Export Customer Service Representative to join a leading company based in Exeter, SW England. This is an excellent opportunity to develop your international customer services career in an export environment.

Location of the job
Exeter, SW England - office based job, no remote working

Language requirements for the job
German and English is essential

Company background
Our client is an international designer and exporter of design focused products.

Job responsibilities of the German speaking Export Customer Service Representative
As German speaking Export Customer Service Representative you will provide a high level of customer support to all German speaking business customers and will typically be responsible for processing orders and solving customer queries.

You role will typically include the following duties and responsibilities:

• Processing orders received via telephone, email onto ERP systems
• Responding to and solving customer problems / queries / complaints, accurately detailing all communication
• Produce various types of documentation using excel/word for export purposes
• Processing of customer returns and credits
• Supporting and liaising with the Sales Representatives with regards to queries relating to customer details, display products and inputting of orders
• Liaising with warehouse / carriers with reference to distribution
• Liaising with the Freight Controller and freight forwarders to obtain transport quotes and book freight
• Ensuring all correct export shipping documentation is obtained and filed electronically on the shipping
  document system to provide an accurate audit trail
• Attending meetings and product training sessions as required
• Provide feedback to internal departments such as Customer Services, Marketing, Purchasing, Production and Warehouse to aid ongoing territory growth
• Ensure CRM accuracy and through effective reporting/planning understand how these tools help to drive sales growth

The successful candidate background

• German and English is essential. Language skills also in Dutch are an advantage but not essential
• Have excellent communication skills with a confident, pleasant telephone manner
• Have a knowledge/understanding of export documentation (desirable).
• Work well in a team, but also enhance that team, whilst having the initiative for solo work
• Have proven customer service / sales order processing experience
• Be enthusiastic and confident with a desire to strive towards continuous improvement
• Be IT literate - competent in Word, Excel and PowerPoint.
• Be highly organised with time management skills.

Salary, benefits and working hours
£24,000 - £26,000. Benefits including a contributory pension scheme, 23 days holiday (increasing to 26 days with service) plus public holidays, staff discounts, death in service cover and Medicash Healthcare Cashplan (including shopping, travel and gym discounts). In addition there is structured training and the potential for career progression within our growing dynamic company.

To apply for this exciting opportunity, please send your CV to us immediately.

Contact: Jonathan Grimes