Rewards and Benefits on Offer

• Excellent company culture
• Training and career progression opportunities
• Monday to Friday working hours
• Permanent role
• Working within a fast-growing company

Our New Client Opportunity

Our client is a successful and established business based in Billingham. They are looking for an Internal Account Manager to join their team on a full time, permanent basis. If you meet the person specification for the role, please apply below.

The Job you will be Doing

• Building ongoing relationships with customers to encourage business growth using telephone-based prospecting, educating and selling according to allocated branches and/or campaigns
• Driving sales growth to regular and consistent touch points with necessary contacts in the trade to drive over the counter sales
• Work with the National Trade Manager with regards to marketing in executing tele-sales activity in tandem with marketing communications.
• Identity project leads and facilitate hand over to Trade BDM if required to drive growth.
• Internal account management of over 1000 branches
• Carrying out prospect calls to non-spending branches and prospects
• Account management calls to branches according to call cycles
• Prepare proposals and or quotations for accounts you are responsible for
• Work with National Trade Manager regarding marketing to ensure leads are developed
• Send product information as required
• Hand over meeting requests to the BDM
• Ensure incoming enquiries are dealt with in a timely manner
• Monitor account spends for accounts you look after in conjunction with sales target tracking
• Assist with driving technology improvement to make department more efficient including CRM etc
• Ensure all customer contact details are correct in ERP system
• Provide data and reports for National Trade Manager in a timely manner.
• Assist with telephone answering as required
• Account management of accounts you look after including dealing with queries, quotes, issues and escalated complaints

About You

• Previous customer services or sales training is an advantage
• Proven track record in an internal business development or telesales role
• Previous experience of using NetSuite is an advantage
• Strong team player
• Excellent telephone manner and communication skills
• Able to build strong customer relationships
• Be comfortable with outbound calling and prospecting
• Work in alignment with company values
• Adaptable to change in a growing and developing business