Graduate Account Handler - Acrisure UK MGA - Middlesbrough

About Us

Acrisure UK MGA Ltd offers virtual partnerships by providing a portfolio of products to cover the demands and needs of SME businesses, individuals and homeowners. Comprising of a dedicated service led team with over 140 years' combined knowledge and experience within the insurance industry. Acrisure UK MGA Ltd believe in stepping away from faceless platforms and providing smart solutions to enhance the broker journey, working together to ensure we provide the best service, products and outcome for clients.

We support brokers in navigating the ever-changing landscape of the insurance market by bringing smart solutions to our partners. Providing quality and robust products in addition to the array of benefits listed below. Our portfolio of products is available within a bespoke quote and buy platform where we are dedicated to giving our partners a clear path to find their client's risk a home. We build relationships with our partner brokers ensuring that when we work together, we succeed together!

About the Role

This is a great opportunity for an ambitious applicant to be part of a dynamic and motivated team, building capacity and distribution for independent brokers.

Key Responsibilities;

• Deliver a first-class A* service to all brokers, building outstanding broking relationships and maintaining regular efficient contact (daily / weekly) regarding their opportunities and how we can support them.
• Ensure you are always adherent to the regulatory requirements involved with the role of account handler, inclusive but not limited to: the companies' policies & processes, appropriate risk placement, updating of applicable systems, observance of any Insurer guidelines and bespoke requirements.
• Grow and utilise your knowledge to guide your brokers with risk placement, identifying areas of opportunity and growth for the company.
• Consistently exceed agreed SLA's whilst complying to company process and procedures.
• Track and measure your individual and team output/performance by in line with agreed SLA's.
• Effectively manage and prioritise your workload.
• Review your output/tasks (at least weekly), highlighting any areas of growth & development.
• Believe in the AUK approach and be part of a dynamic evolving team who strive to be the best in their field, offering a virtual quoting desk to small brokers.
• Be part of a collaborative work force, supporting our key stake holders enabling us to be the first choice MGA for our chosen markets.
• Represent AUK MGA in all you do, knowing you have done all you can with each task.

About You

The ideal candidate:

• Ambitious individual looking to build a career.
• Customer Service or Sales experience.
• Excellent verbal and written communication skills.
• Driven and proactive.
• Good IT skills - experience in using Microsoft.
• Strong time management and Organisational skills.
• Desire to be part of a growing team who work hard, support each other, and celebrate together.

Desirable:

• Experience in a B2B and B2C environment within the Insurance / Financial services industry.
• Insurance knowledge - preferred, however full training will be provided.
• Interested in becoming Cert Cii within 3 years (post probation)

We are not partnering with agencies on any roles unless specified by the Talent Acquisition Team. Please do not send any unsolicited emails or In-mails with resumes/CV's as they will not be accepted or credited.