Graduate Service engineer

Are you an engineering graduate with a passion for engineering and product development? Do you thrive in collaborative environments and seek opportunities for growth and innovation? My client is looking for a dedicated and dynamic Product Investigation and Service Engineer to join our team!

Key Responsibilities:

- Investigate & Resolve Product Issues:
- Dive into product/system problems, identify root causes, and recommend effective solutions.
- Document findings with guidance from experienced team members and support product problem-solving processes.

- Service Channel Preparation:
- Ensure parts and special tools are available, service information is accurate, and special care is provided for new product customers.

- Collaboration & Implementation:
- Work with technical experts to analyse failure data and implement resolutions to minimise customer downtime.

- Project Management:
- Manage large-scale development or issue resolution projects, handling complex components and systems.

- Independent Execution & Improvement:
- Execute established processes independently while continuously improving systems and gaining product knowledge.

- Team Coordination:
- Coordinate and direct work among technicians and temporary employees, contributing effectively to team goals.

Competencies:

- Field Investigation & Support:
- Communicate technical information to resolve issues efficiently.

- Failure Mode Avoidance:
- Identify and mitigate potential product failure modes to enhance reliability.

- Corrective/Preventive Action Systems:
- Lead processes to record, prioritise, and resolve product failures using rigorous problem-solving methods.

- Product Problem Solving:
- Solve product problems by protecting customers, identifying root causes, and preventing recurrence.

- Serviceability Requirements & Review:
- Develop procedures for safe and efficient product repair and maintenance.

- Technical Customer Management:
- Interface with customers on technical aspects, provide documentation and training, and manage product changes.

- Technical Service Information:
- Create information for efficient troubleshooting and repair to maximise customer uptime.

Behavioural Competencies:

- Collaborates: Build partnerships and work collaboratively to achieve shared objectives.
- Communicates Effectively: Tailor communications to meet the needs of different audiences.
- Decision Quality:Make timely and effective decisions.
- Drives Results:Achieve consistent results, even under challenging circumstances.
- Self-Development: Seek continuous growth and new challenges.
- Values Differences: Embrace diverse perspectives and cultures.

If you like the sound of this opportunity then please apply online or call .

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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