Guest Service Manager

Posted 7 August by K.B.C. Associates Ltd
Easy Apply
£27,500 per annum
London , South East England
Permanent, full-time

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Posted by K.B.C. Associates Ltd

We are looking for our Guest Services Manager, who:

  • Support the Guest Services team to achieve departmental goals and objectives
  • Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met
  • Has full operational knowledge of all procedures, with a strong working knowledge of Opera
  • Ensure smooth running of the department on a day-to-day basis with effective communication
  • Provide leadership through leading by example
  • Clearly communicate both operational and strategic information, and ongoing customer feedback and ensure team members are trained and developed
  • Empower the Guest Services teams by providing an inspiring service culture through briefings, team meetings and coaching
  • Oversee the procurement of stationary and any other operational equipment required for the smooth operation of the Business Centre and the department
  • Has previous Assistant Guest Services Manager/ Guest Services Manager experience in a hotel

Guest Services Manager comes with Basic Salary + Service Charge + Travel Card

Reference: 53256166

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