Head of Customer Service

Posted Today by Career Concept
Easy Apply New
£50,000 - £75,000 per annum
Lyne , Surrey
Permanent, full-time
Be one of the first ten applicants

Register and upload your CV to apply with just one click

View all jobs
Posted by Career Concept

Head of Customer Service

High growth company in the Finance / Insurance sector

Move horizontally from a Head of Customer Service role to a fast growth company where you can make an impact

or

Move from a Customer Service Manager or similar and take a step up to a 'Head of' role.

Essential skills & Background required

  • Proven experience leading Customer Service function for a call centre. Ideally in Finance / Insurance but this is not essential
  • Experience delivering automation e.g Web portal for customers to initiate requests, possibly a chat bot
  • Utilising data to build reports and analyse customer service performance
  • Delivering a centre of excellence for customer service

Reference: 53329066

Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

Report this job

Not quite what you are looking for? Try these similar searches