Head of eCommerce Operations

The Company

Quest Search and Selection are partnering with a start-up beauty business that utilises cutting-edge technology to deliver exceptional products to customers worldwide. This product is setting a new standard in the face & beauty industry.

The Role

The role of Head of eCommerce Operations to set up and manage Shopify store, ensuring a seamless shopping experience for both international and domestic customers.

Key Responsibilities of this Head of eCommerce Operations :-

• Create and manage the Shopify eCommerce site, ensuring a user-friendly and visually appealing layout.
• Optimise the store for international and domestic customers, considering language, currency, and shipping options.
• Set up and manage fulfilment processes, ensuring timely and accurate order processing.
• Implement warehouse and stock holding systems to maintain optimal inventory levels.
• Oversee the warehouse management system (WMS) and ensure efficient operations.
• Utilise PluginHive solutions (or similar) for multi-carrier shipping integration, ensuring efficient and cost-effective order fulfilment.
• Implement and manage Klaviyo (or similar technology) for email marketing campaigns, customer segmentation, and automation.
• Develop and execute digital marketing strategies to drive traffic and sales.
• Research and identify the best fulfilment partners for different regions, considering cost, reliability, and speed.
• Ensure all technical integrations are functioning correctly and efficiently.
• Monitor and analyse customer feedback to improve the shopping experience.
• Implement strategies to increase customer satisfaction and loyalty.
• Provide regular reports on sales, traffic, and other relevant metrics.

Requirements for thisHead of eCommerce Operations:-

• Ideally have 5 years' experience as a Digital or eCommerce Operations Manager or above in beauty or fashion space.
• Proven experience in managing Shopify eCommerce stores.
• Keen to work in a founder led business and the initial startup stage
• Able to recommend and implement the right plugs-in for business (fulfilment, WMS Digital marketing etc)
• Business has growth opportunities and part of a wider business regarding funding.
• Really wants someone hands on and to drive a strategy for the business.
• Experience with digital marketing tools for example Klaviyo.
• Familiarity with international shipping and logistics solutions like Global-e and PluginHive.

Benefits that come along with thisHead of eCommerce Operations:-

• Hybrid working, however once 1-2 times a week based in their Datchet Office.
• Holiday entitlement: 25 days of holiday plus bank holidays (pro-rata for part time employees)
• Free eye test
• Training and development opportunities.
• Employee assistance program (providing 24-hour mental support).
• Employee life assurance scheme

If this opportunity sounds like you and you feel you have the right experience, then please apply quoting the reference no JO-2407-113072/B

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.