Head of HR - Claims and Service

Location: Based in Huddersfield or Peterlee with hybrid working and some requirement to travel between sites

Are you a strategic HR leader with a passion for people and culture? Do you thrive in dynamic environments and have a proven track record of driving HR excellence in large organisations? If so, we have an exciting opportunity for you to join our People Team at ZIGUP as the Head of HR – Claims and Service.

As the Head of HR – Claims and Service, you will be a trusted advisor to our claims and services businesses, providing influence and coaching on all people-related matters. You will play a critical role in developing and executing people strategies, policies and initiatives that align with our subsidiary businesses’ overall objectives and contribute to their success.

This is an exciting time to join ZIGUP as we embark on an ambitious journey to grow and scale up our operations. We are committed to putting people at the heart of our plan, ensuring our approach is centred on enhancing the employee experience. You’ll have the opportunity to shape and drive our people strategy, making a significant impact on our business and the lives of our employees.

Join ZIGUP as the Head of HR – Claims and Service and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …

Salary – Up to £80,000 per annum based on experience, enhanced by generous car allowance and a 10% annual bonus.
Annual leave - Start with 28 days, increasing to 29 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
Pension - Generous employer contributions of 7.5%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.

About you

• First and foremost, working as part of the HR Senior Leadership Team, you’ll have substantial experience of delivering HR for a workforce of 2,000+ colleagues. Your background includes navigating the complexities of large matrixed organisations or PLC’s and understanding the unique challenges they face.
• You’ll be solutions focussed and commercially astute with a strong background in HR business partnering and relationship building with a passion for delivery.
• You’ll have a strong track record of developing and executing HR strategies and people plans that align with business objectives. Your strategic initiatives have supported business growth and driven organisational success, making you a key player in your previous roles.
• You ideally hold a CIPD level 7 Qualification.
• You’re experienced in supporting operating board directors, coaching and influencing senior leaders and Managing Directors on a wide range of HR decisions and initiatives.
• You’ll have experience working within either the insurance, automotive or contact centre industry.
• Ideally, you have proven experience in driving Diversity and Inclusion initiatives. You understand the importance of a diverse workforce and have implemented strategies that promote an inclusive culture, ensuring that the organisation reflects the diversity of its customers and communities.
• Preferably, you have experience in organisational development and design, having led initiatives that enhance the efficiency and effectiveness of the organisation and understand the different approaches to strategic workforce planning.

About us

ZIGUP is a leading integrated mobility solutions provider. We're trusted by many of the UKs leading insurance and leasing companies, fleet operators, OEMs and blue-chip corporates, delivering a wide array of solutions from vehicle rental and fleet management to accident management, vehicle repairs, service and maintenance.

Our Purpose? Keeping customers moving, smarter.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.