Head of Operations

Head of Loan Origination

Sevenoaks

75k-80k plus bonus & Hybrid working

Purpose of the role

The Head of Operations/ Loan Originations is integral to the success of the business and will have full responsibility for developing and implementing their strategies for the full scope of Loan Originations; this includes four areas of focus - Underwriting, Payouts, Introducer Support and Specialist Funding.

This role forms the day-to-day management andoversight of a process functionas well as theeffective running of the team combined with technical project responsibility for continuing to drive process, performance, and technology improvements, in particular focusing on automation of decisioning. You’ll also be responsible for multiple highmprofile internal and customer facing projects,so you will need a strong understanding of technology and analytics.

Key responsibilities for Head of Operations

• Full responsibility for people management ofthose in the teams including but not limited to 1-2-1’s, periodical appraisals and goal setting
• Development,implementation and training of new automated systems and technology advancements
• Understand the user journey and take ownership of existing and new products and features.
• Manage complex technical issues and work with non-technical staff
• Ensure that the team underwrite referred deals according to policy and mandate and manage more information queries, investigate potential Frauds, PEP and Sanctions matches and manage client feedback
• Monthly review of underwriting,payouts,specialist funding and introducer support
• Verification of the completeness and accuracy of credit proposals
• Interviewing and recruitment of new employees
• Training of new employees
• Review existing procedures and processes and identify areas of improvement

Person specification for Head of Operations

• Demonstrable experience of managing high performing teams ,or leading within a senior role, preferably within an FCA regulated environment
• Good team player,flexible and able to work on own initiative
• Strong interpersona lskills,able to establish effective working relationships at all levels
• Ability to work with competing deadlines and priorities
• Resilient,not derailed by a setback and returns to a high level of performance quickly
• Awareness of current FCA regulations
• Ability to understand and comply with documented processes,policies,and procedures

Further information for Head of Operations

• Office hours are between 8am-7pm, you should complete 7.5 hours a day,covering coreworking hours to best support your managers and their teams
• Hybrid working available after probation period is completed (3days in the office as a minimum)
• Must be able to drive as office isn’t easily located by public transport.

Please contact Vicky for more information.