Head of Operations

A unique opportunity has arisen for a new role within a highly successful Woodburning Stove business. It is a company that is on a mission 'to add character and memories to all homes and gardens'. Due to their recent expansion, they are currently looking for a Head of Operations to lead the site survey and fitting teams. They are a professional and growing business that provide expert advice and excellent customer service in the Southwest and through e-sales across the country.

Some of the day-to-day responsibilities include:

• Ensuring Client delivery and fitting of all stoves to a standard that will create a lifetime client
• Leading, training and mentoring a professional and committed team
• Innovating and continuously improving systems and processes to create a more efficient, effective and safe company.
• Managing the Stove Company Operations team on a daily basis eg staffing levels, bookings, rotas and holidays
• Recruiting skilled fitters and surveyors who are committed to providing outstanding levels of customer care
• Living the company values (S.T.O.V.E.S), enjoy working in the team and ensuring the company procedures are adhered to.

The ideal candidate for this role would be the following person:

• A fan of Woodburning Stoves!
• Possess exceptional organisational skills
• Used to dealing with trades staff
• Have a professional but friendly approach
• Have a good understanding of HR processes and practices
• Ability to recruit and build happy teams
• A self-starter who is comfortable managing their own workload.
• A desire to improve systems through technology
• Someone with a full clean driving licence as travel will be required

Benefits:

• Range £45-50k - Plus Company Performance related bonus (approx. 5%)
• Health Insurance: Yes (Vitality/WPA)
• Holidays: 28 Days (inc Bank Holidays)

This will require travel to client sites, but the role will be mainly based in the office.  A company vehicle will be available when require, along with a competitive salary. This is a Monday- Friday role with bank holidays off and a great Christmas holiday break. To hear more or an informal chat, please give us a call.