Are you an experienced HR leader passionate about driving operational excellence and delivering strategic people solutions? Join a dynamic, forward-thinking Housing Association in Birmingham as their Head of People Operations.

In this pivotal leadership role, you’ll oversee critical HR functions, including employee relations, recruitment, people data and reporting and people administration. You will lead the transformation of people operations, ensuring compliance, governance and a streamlined, customer-focused experience.

Key Responsibilities:

• Leading and developing the People Operations team, fostering a culture of continuous improvement and collaboration
• Driving process improvements across the employee lifecycle to support strategic business objectives
• Developing detailed strategic recruiting and retention plans to meet the needs of the company
• Overseeing the provision of an effective employee relations support service, ensuring that the service provides expert advice to managers and colleagues on employee relations issues and a fair and consistent application of policies and practices
• Managing the maintenance and integrity of HR data across all systems, ensuring data accuracy, security, and GDPR compliance, as well as also being the main point of contact for the HRIS
• Partnering with senior leaders to ensure seamless people processes that enable organisational success

What We’re Looking For:

• Proven experience leading HR operational functions, ideally within the public sector
• Strong knowledge of employment law and compliance frameworks
• Expertise in improving HR processes, data reporting and service delivery
• Exceptional leadership, problem-solving and stakeholder management skills

Benefits Include:

• 25 days annual leave (plus bank holidays), increasing to 30 days with service, plus an extra day for your birthday
• Social Housing Pension Scheme (up to 6% employer/employee contributions)
• Access to a 24/7 virtual GP and Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Discounts at major retailers and wellness services

If you’re passionate about leading positive change, empowering teams and delivering a seamless people experience, this could be the opportunity for you.