Helpdesk 1st Line Support Apprentice - ICT Level 3

Helpdesk 1st Line Support Apprentice - ICT Level 3

The successful candidate will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 Apprenticeship. Are you an ambitious and dynamic individual who has the desire to succeed If so, APPLY NOW!

About our client:

Our client was founded by Jack Peploe in 2004 whilst he was still at school. His ambition was to build a business to “empower the worlds small and medium sized businesses with the best in technology”.

The role:

Possible start date: 01.07.2024

Working week to be confirmed at interview

Total working hours: 40

What you will do in your working day:

• Assigning the priority of tickets.
• Fulfilling client requests and resolving their technical issues.
• Assisting senior engineers.
• Administrative tasks.
• Remotely accessing client systems and troubleshooting/fixing issues.
• Supplying first class customer service.
• Assisting clients with cloud-based issues.

The training you will receive:

• Level 3 ICT qualification.
• All training is undertaken online, through a combination of self-paced eLearning and live online classes.
• Functional skills in English and Mathematics, if required.

Prospects:

90% of their Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of their programs offer on-going development tracks.

Qualifications required:

GCSE or equivalent any 3 subjects (Grade 4+ (A*-C)) – Essential.

GCSE or equivalent English (Grade 3+ (D or above)) – Essential.

GCSE or equivalent Mathematics (Grade 3+ (D or above)) – Essential.

Personal Skills required:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Team working
• Non-judgemental

The apprenticeship:

Qualification: ICT Level 3

Duration: 18 months