Helpdesk administrator

• Position: Help-desk Administrator
• Hourly Rate: £16.00-£16.50ph
• Job Type: Temporary (3-4 months)
• Location: Cumbria

We are seeking a highly organised and proactive Help-desk Administrator to join a reputable public service on a temporary basis for 3-4 months. The successful candidate will play a crucial role in coordinating the delivery of estates maintenance activities, ensuring that our portfolio of properties is fit for purpose and operates efficiently.

Key Responsibilities:

• Coordination: Oversee the delivery of estates maintenance activities to ensure properties are maintained effectively.
• Work with contractors and suppliers to ensure timely completion of work within agreed parameters.
• Collaborate with the finance team to place orders for both planned and reactive maintenance.
• Cross-check and monitor work performed, ensuring all relevant paperwork is accurately captured and recorded.
• Database Maintenance: Maintain an accurate and up-to-date estates database.
• Stakeholder Engagement: Engage with internal and external stakeholders to support the delivery of maintenance services.
• Compliance Guidance: Provide guidance and challenge non-compliant work requests where applicable.
• Team Management: Manage and direct two handy persons, providing guidance on the work to be undertaken.

Essential Criteria:

• Previous experience in an administrative capacity is desirable
• Understanding of health and safety procedures and policies.
• Previous experience in a similar estates role, ideally within a large multi-site organisation.
• Context Understanding: Awareness of the context for Fire and Rescue services both nationally and locally.
• Collaboration Skills: Ability to work collaboratively across various functions and lead virtual teams.
• Interpersonal Skills: Excellent interpersonal skills for effective communication.
• Competent in ICT with relevant skills for the work area.
• Strong organizational and planning abilities.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.