Helpdesk Coordinator

Helpdesk Coordinator

FM experience required

This role is a Helpdesk position and will be predominantly answering calls from sites, triaging logged jobs and assigning to the correct contractors and PO raising.

We are recruiting a Helpdesk Operator to join the team.

As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.

Duties:

Manage CAFM system as key user on site including PPM records, reactives and reporting.

Answer calls/email for the business in a timely fashion

Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.

Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s).

Where possible apply RFT and close calls over phone without requirement for assignment

Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.

Apply to be considered.