Helpdesk Coordinator

• Job Title: Helpdesk Coordinator
• Location: Edinburgh
• Rate: 22,000 - 25,000
• Type: Full-time | Permanent
• Start Date: ASAP
  
  Innotech Partners are collaborating with an established contractor specializing in design, installation, and maintenance services for electrical, heating, plumbing, fire, and security systems. They are seeking an enthusiastic Helpdesk Coordinator to join them on a permanent full-time basis.
  
  If successful, you will be joining a progressive company within a team of around 130 engineers and office-based staff working across Wiltshire and the surrounding counties. The standard hours are 42 hours a week, Monday - Friday, with ample opportunities for overtime if desired.
  
  Role Duties
• Serve as the primary point of contact for helpdesk inquiries, providing support to clients and internal staff.
• Maintain and manage electronic and hard copy filing systems for helpdesk tickets and contracts.
• Archive completed helpdesk tickets in the appropriate electronic folders.
• Coordinate with engineers to dispatch work orders and track their completion.
• Obtain and place material/sub-contract purchase orders as directed.
• Compile and maintain Operations and Maintenance (O&M) files.
• Build and update asset lists from ordered materials for maintenance contracts.
• Compile and maintain warranty documents for plant equipment.
• Register new plant equipment with relevant governing bodies.
• Communicate vital information to Engineers and clients as directed.
• Respond to and resolve invoice queries, providing detailed breakdowns as needed.
• Prepare, modify, and distribute documents, reports, and correspondence related to helpdesk operations.
  

Requirements

• Full UK driver's license
• Full right to work in the UK
• Willingness to work in the office
• Relevant administrative experience, preferably in a helpdesk or customer support role
  
  

If this role is of interest, please apply via the link, and we will be in touch.

Alternatively, you can contact Chris Duggan at Innotech Partners to discuss the role in more detail.

INNOTECH PARTNERS acts as an employment agency (perm) and an Employment Business (temp/contract).

Innotech Partners limited (12587274) acts as an Employment Agency and is a subsidiary of Talentia Group.