Helpdesk Field Engineer

Slough

£30,000 - £35,000 Plus Pension, 28 days holiday, a generous fuel allowance + full training + ongoing career support + 37.5 hour week

A leading managed IT service provider requires Helpdesk engineers to support IT with their partners in the outskirts of London.

You will be aiding in the running of the day-to-day helpdesk onsite and providing first—and second-line support while covering a small local area of clients

Your responsibilities will include,

• Working through a service desk and resolving 1st-2nd line support calls and ensuring all calls are followed through logically, methodically and escalating when necessary.
• Supporting and maintaining the infrastructure within the clients to ensure maximum uptime troubleshooting within a predominantly Microsoft environment
• Be able to find solutions to common IT/ Network problems
• You will manage your own day-to-day workload

Our Requirements

• Experience in supporting IT in a controlled environment
• Two or more years’ experience managing Network infrastructure/ Service Desk.

Benefits

• Career development and advancement opportunities.
• Microsoft Training Vouchers
• Training and learning environment