Helpdesk Manager - Managed Services

Helpdesk Manager - Managed Services

My client are a well established and respected IT Managed Services provider that provide a full range of reliable and professional managed IT services that help their clients streamline processes and increase profitability. As a Microsoft Service Provider, they offer IT support services, cyber security support and services, project services, and proactive network management.

Due to internal promotions they have a requirement for a proven Helpdesk Manager with a MSP background. As Helpdesk Manager you will be responsible for the management of around 6/7 Engineers ensuring high customer service standards, managing schedules for optimal service. The Helpdesk manager will be driving SLA's individual and team KPI's as well as motivating and completing staff annual appraisals and development plans. The role will also involve looking at ways to better improve the performance of the service desk such at new processes, automation, AI etc

Although a "hands off" role this role will require some level of technical knowledge.

The role will be Hybrid working, roughly coming in to the office 2-3 times per month. This is a great opportunity to join a MSP that have been around a while and know what they are doing. They have a very strong and experienced leadership team and can offer genuine opportunities for career progression.

Helpdesk Manager - Managed Services