Helpdesk Manager

Help Desk Manager

Location: South Wimbledon

40 hours a week

Permanent Salary: £37,000 - £40,000

A well established Building service/Facilities company are currently looking for an experienced Help-desk manager to join them on a full time basis based in their office in SW London

Responsibilities to include but not limited to:

• Managing the client CAFM system - including creating and uploading PPM planners, approving extension requests, facilitating and changes to PPM tasks on the system and approve any external changes.
• Manage client sub-contractor annual renewals including: meet with Account Manager, confirm contractors & assets, contact contractors to request quotes, add quotes to spreadsheet and file quotes, paperwork and comms.
• Line management of the Help-desk Team, including objective setting, performance management and development.
• Work alongside the Help-desk Operations Manager in developing the ongoing strategy to ensure best fit alongside the company's growth.
• Monitoring the client Facilities Help-desk email inboxes.
• Inputting and tracking jobs on the CAFM system as required.
• Take a cradle to grave approach in the ownership of Help-desk services, including; actively monitoring open jobs and chasing engineers for updates where required.
• Raising purchasing orders as required.
• Assisting with the allocation of PPM tasks to the relevant resource.
• Supporting the Team in reviewing documentation and supporting with any issue raising.
• Dealing with escalations with sub-contractors paperwork/certificate non-submission.
• Support review of sub-contractor RAMS.
• Cover team absence and annual leave where required.

Key Requirements:

• Previous administrative experience required
• Previous FM Help-desk/Operations experience is required
• Previous experience overseeing contractors required
• Demonstrate strong administration skills
• Strong IT skills including Microsoft Office
• Excellent telephone and email manner, with solid communication and interpersonal skills

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.