Helpdesk Technician

60-65k + bonus

Daventry based

A global business have a newly created role for a Helpdesk Technician to join their rapidly expanding team on a full time basis.

Supporting the Helpdesk Team Leader this role is well suited to an ambitious engineering professional seeking a challenging new role.

This position is pivotal in the day to day running of the technical team and will be responsible for:

• Trouble shooting electrical, pneumatic, software and mechanical breakdowns
• Demonstrating excellent customer facing and trouble shooting skills whilst resolving any challenges
• Updating and creating documentation and procedures
• Advising schedulers on any breakdown issues
• Support the spare parts department
• Deal with customers in an effective and professional manner

The successful candidate:

• Previous experience within a mechanical, engineering, electrical or technician background
• Strong communication skills
• A minimum of 5 years in a similar role
• Excellent IT skills
• CADCAM and process knowledge within the industry desirable