Hospitality Coordinator

About My Client: My client is a professional organisation committed to excellence in events and hospitality management. The team ensures seamless operations and exceptional experiences for their clients and their guests.

Role Overview: As an Event Operations Assistant, you will play a vital role in event execution. Your focus will be on guest satisfaction, efficient setup, and maintaining high standards throughout events.

Key Responsibilities:

• Customer Service Excellence:
  • Provide outstanding service to delegates and guests.
  • Greet visitors professionally and assist them promptly.
  • Manage communication with colleagues and clients.
• Event Setup and Management:
  • Arrange event spaces according to specifications.
  • Maintain cleanliness and orderliness during and after events.
  • Support health and safety, food health and hygiene and first aid protocols.
• Collaboration and Communication:
  • Work effectively with team members.
  • Build positive relationships with stakeholders.
• Administrative Support:
  • Assist visitors in organising their events.
  • Provide necessary administrative support.
  • Providing support to recruit for volunteers.
  • Managing Telephone Calls and emails from colleagues and clients

Experience, Knowledge, and Skills:

Essential:

• Experience in delivering exceptional customer service.
• Strong communication skills (written and oral).
• Staying calm under pressure.
• Initiative-driven and adaptable.
• Problem-solving abilities.
• Confidence in building new and existing relationships
• Organised with attention to detail.
• Proficient in Microsoft Office and 365, such as Word and Excel.

Desirable:

• Industry knowledge (preferred but not essential).
• Previous conference centre or hotel conferencing experience.