House Operations Manager

The Opportunity: Seeking an exceptional, dynamic leader to oversee front-of-house services, events, staff management, and premium guest satisfaction at a prestigious setting within the West Midlands. The House Manager is a pivotal role ensuring exceptional service standards at all times, regularly conducting inspections and collaborating with the wider team to ensure smooth and seamless operational running of the house. You will maintain impeccable food and beverage services, and swiftly resolve any guest concerns ensuring an exceptional and consistent guest experience. We're looking for a detail-oriented professional with proven experience in the industry and a commitment to delivering personalised, high-quality experiences. If you're passionate about hospitality and would thrive in a prestigious setting, please get in touch with Kim and join a team with an exemplary reputation for unparalleled service.

The Company: A highly regarded and prestigious historic stately home, situated in a picturesque setting within the Midlands. The house is open to the public and features parkland, world-class art, fine dining, luxury accommodations, and versatile event spaces for unforgettable moments and relaxing getaways.

Role Responsibilities:

• To oversee the daily operations of the house including; staffing, guest services and facility management

• To manage and train the front-of-house staff to maintain exceptional standards of service

• To manage and control stock and inventory including; wine, beverages, linen and supplies

• To oversee the facility maintenance and cleanliness of the house, conducting regular inspections

• To assist in the financial management including budgeting and expense control

• To ensure compliance with health and safety regulations at all times

• To coordinate with various department to maintain a smooth and seamless operation

• To manage special projects and take on additional responsibility as needed

Skills you will need:
Essential:

• A qualification in hospitality, business management or a related subject

• Proven experience of formal service within hospitality or high-end property management

• Exceptional communication and interpersonal skills

• Highly organised with excellent time management skills

• Strong level of financial acumen

• Strong attention to detail and the ability to maintain high standards

• A team player, able to work collaboratively and autonomously when required

• A problem solver, able to manage situations to achieve positive outcomes

• Strong leadership skills, with the ability to train and develop staff

• Highly professional, with an adaptable, confidential, and proactive approach to meet the needs of others

• Proficient IT skills

Desirable:

• Project management skills

• Experience in caring for fine arts, silver and antiques

• Valeting skills

Remuneration: A competitive salary commensurate with the candidate's experience. Accommodation can be provided if required.