Household Sales & Renewals Agent

Role: Household Sales & Renewals Agent

Location: Liverpool, Hybrid

Salary: £24,255 to £27,876 OTE* including £2,000 performance related bonus per annum

Working hours: 37.5 hours per week: Monday to Friday 09:00am – 17:30pm

What you will be doing:

• Providing customers with bespoke insurance quotations, tailoring products to individuals needs
• Dealing with both existing and new customers
• Retaining existing clients
• Upselling additional products
• Always providing Excellent customer service
• Reporting to Team leader/Manager
• Reviewing an allocated renewal invite list
• Invite policies compliantly.
• Check policy data accuracy
• Ensure client records are updated appropriately
• Review a fair analysis of the market
• Handling Inbound & Outbound Calls
• Renew Policies Household policies compliantly
• Respond to Customer Renewal Queries

What we're looking for:

• Excellent IT and data entry skills
• Good standard of numeracy and literacy
• Ability to communicate well
• Great attention to detail
• Excellent administration skills
• Previous sales or customer service experience
• Insurance experience is preferable but not essential as full training will be provided
• Excellent customer service skills, incorporating a confident and pleasant phone manner
• Good organisational skills and ability to prioritise own workload effectively
• Target driven
• Proficient computer skills including Microsoft Excel, word and Outlook.
• Highly self-motivated
• Pro-active thinker, able to solve problems independently as they arise
• Ability to communicate well at all levels both verbally and in writing
• Polite and professional
• Work to targets/KPI
• Team Player

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.  

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
• A wide network of mental health first aiders.
• Our very own reward and discount platform "Your tomorrow"
• Fresh fruit Deliveries twice a week
• £250 Refer a friend bonus
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising events

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how Acorn Insurance could be the next step in your career journey.