Housing Advisor

Adecco are supporting a London Borough Council team in a service role as a Housing Advisor

Job Title: Housing Advisor

Location: Central London

Contract Details: Temporary, Full Time

Salary: £19.05 - £24.91 per hour

About Our Client:

Our client is a reputable London borough Council. In the housing sector, they are dedicated to providing quality services to residents in the community. They prioritise a resident-centric approach, ensuring that the needs of individuals are met, and their voices are heard. With a strong commitment to equality, our client offers a welcoming and inclusive work environment for employees to thrive.

Benefits & Perks:

• Competitive hourly rate
• Temporary contract providing flexibility
• Opportunity to make a positive impact on residents' lives
• Collaborative and supportive team environment
• Training and development opportunities to enhance skills

Responsibilities:

• Act as the first point of contact for residents, providing professional and responsive customer service via telephone, email, and face-to-face interactions.
• Proactively resolve residents' queries and concerns, ensuring their satisfaction and promoting a positive customer experience.
• Schedule appointments and coordinate with specialist support teams to ensure seamless hand-offs.
• Maintain accurate records of interactions and outcomes using the relevant ICT systems.
• Support vulnerable residents through outbound contacts, consultations, and satisfaction surveys.
• Undertake various customer service support activities, such as forms processing and document management.
• Collaborate with mobile staff and specialist teams to provide comprehensive support and assistance.
• Consistently meet customer service targets and uphold service standards set by our client.
• Comply with organisational policies and procedures, including equality of opportunity and health and safety guidelines.
• Demonstrate professional behaviour aligned with our client's values and code of conduct.
• Flexibly manage working hours, including evening and weekend shifts when required.

Essential Requirements:

• Experience and knowledge of housing policies and procedures.
• Northgate system use
• Previous experience in direct resident-facing roles.
• Proficiency in Microsoft Word, Excel, and Outlook or similar applications.
• Excellent customer focus and communication skills.
• Ability to prioritise tasks effectively and meet deadlines.
• Confidence in managing difficult conversations.
• Strong team player mentality.
• Willingness to learn and adapt to new situations.
• Commitment to equality and inclusion.
• Good writing skills.

Desirable:

• Experience in a call centre or face-to-face in housing repairs service.
• Familiarity with relevant technologies and software.

How to Apply:

If you are passionate about providing exceptional customer service and making a positive impact in the housing sector, we would love to hear from you. Please submit your CV and a cover letter highlighting your relevant experience and skills. Don't miss out on this exciting opportunity to join our client's team and contribute to the well-being of residents in the community.

Please note: Only shortlisted candidates will be contacted.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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