Housing Complaints Manager

My client in Central London is looking to appoint a talented Housing Complaints Manager on a Contract basis.

The role will play a key role in reducing the current backlog of complaints for the local authority, whilst managing relevant KPI's, compliance and performance.

About the role:

Based in Central London (Hybrid):

• Leading on and supporting the timely resolution of Housing complaints, including Ombudsman complaints, Stage 1 complaints and Stage 2 complaints.
• Monitoring and evaluating the performance of the complaints team, ensuring service improvement of complaints handling and management.
• Establish and manage relevant KPI's.
• Lead on training, mentoring and coaching the team to achieve service improvement.

About you:

You will have the following experiences:

• Proven ability in Housing Complaints Management for a Local Authority or Housing Association
• Proficiency in establishing and managing Key Performance Indicators (KPIs) workloads and targets.
• Expertise in quality assurance, training, and staff mentorship
• Familiarity with handling matters involving the housing ombudsman.

What's on offer:

• Salary: £300-£500 per day, Inside IR35

*negotiable based on experience

*please submit your CV with the rate you require

• Hybrid working
• Contract type: 3-6 month minimum
• Hours: 09:00ach -17:00 Monday to Friday

How to apply

• Once your CV is received, if you are successful you will be contacted.
• Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion.

About Spencer Clarke Group

Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way.

When you join us, you will receive:

• Access to a wide range of temporary and permanent opportunities
• Free DBS checks
• Post Placement Aftercare
• Loyalty reward scheme and regular competitions for our agency professionals

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