Housing Complaints Operations Manager

Posted 26 June by Spencer Clarke Group
Easy Apply
£400.00 - £500.00 per day
London , South East England
Contract, full-time

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Posted by Spencer Clarke Group

My client in Greater London is looking to appoint a talented HousingComplaints Operations Manager on a Contract basis.

This role leads on the clearance of a backlog of housing complaints, whilst ensuring service improvements within the Council.

About the role:

Based in Greater London (Hybrid):

  • This role will entail extensive backlog management and clearance, whilst motivating, training and leading the team to achieve this.
  • Oversee the complaints teams and manage the entire complaints process.
  • Establish and maintain KPI's, workloads and targets.
  • Quality assurance, training and staff mentorship.
  • An ideal role for a strong complaints manager with a background in housing complaints looking for progression.

About you:
You will have the following experiences:

  • Extensive experience in Local Government, specifically with housing complaints.
  • Complete understanding of Stage 1 and Stage 2 complaints.
  • Experience in backlog clearance and management.
  • Familiarity with the Housing Ombudsman is essential.

What's on offer:

  • Salary: £400-£500 per day (Inside IR35)

*negotiable based on experience

*please submit your CV with the rate you require

  • Hybrid working
  • Contract type: 3-6 month minimum
  • Hours: 09:00ach -17:00 Monday to Friday

How to apply

  • Once your CV is received, if you are successful you will be contacted.
  • Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion.

About Spencer Clarke Group

Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way.

When you join us, you will receive:

  • Access to a wide range of temporary and permanent opportunities
  • Free DBS checks
  • Post Placement Aftercare
  • Loyalty reward scheme and regular competitions for our agency professionals

INDSCG3

Reference: 52961105

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