Housing Officer / Social Housing Tenancy Management

Housing Officerwith experience of problem solving for customers, an understanding nature, good IT skills using Outlook, Word and Excel and excellent communication skills, is required to join a well-established housing association.

Previous experience in a similar role within housing, housing association, social care, supported living sectors or with some experience of tenancy schemes would be preferred.

SALARY: £34,285 pro rata+ Generous Benefits (see below)

LOCATION: Onsite role with a mix of office and on-estates working. Candidates can be based in either Ealing or Staines locations

JOB TYPE: Full-Time, 12 Month Fixed Term Contract

WORKING HOURS: 35 hours per week, Monday to Friday

Please note: Full UK driving licence and access to worn vehicle for work use is essential for this role

JOB OVERVIEW

We have a fantastic new job opportunity for a Housing Officerwith experience of problem solving for customers, an understanding nature, good IT skills using Outlook, Word and Excel and excellent communication skills.

Working as the Housing Officer you will carry out tenancy management, regular estate inspections, tenancy audits and ensure that accurate records are maintained and actions are taken to deal with issues.

As the Housing Officer you will need to have a can-do attitude and good attention to detail.

DUTIES

Your duties as Housing Officerwill include:

• Complete regular estate inspections, ensure accurate records are maintained and actions are taken to deal with any issues

• Ensure buildings and building systems are maintained in accordance with Statutory obligations and Fire Safety requirements

• Work in partnership with internal departments and external contractors on maintenance activities that will ensure building safety is not compromised

• Encourage, support and, where appropriate enforce residents and members of their home towards good housekeeping and fire safety practices

• Work collaboratively to develop, implement, and update the building resident engagement strategy in compliance with regulation

• Manage tenancies in accordance with policies, procedures, and key performance targets, particularly in relation to Anti-Social Behaviour, neighbour disputes, safeguarding, hoarding and tenancy breaches and taking enforcement actions both informal and legal where and when necessary, including signposting to relevant statutory agencies for support

• Be the point of contact to investigate and resolve tenancy management queries from residents and provide advice and guidance

• To attend and represent the organisation at court, external meetings, case conferences, forums, and evictions as well as internal meetings relating to the buildings, tenancies, and residents they manage

• Awareness of responsibility to challenge unacceptable behaviours or practices and how to raise, escalate or flag risks to safety within buildings

• Be responsible for delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and in-year block management

CANDIDATE REQUIREMENTS

• Previous experience in a similar role within housing, housing association, social care, supported living sectors or with some experience of tenancy schemes would be preferred

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C)

• Full UK driving license and access to own vehicle for work use

• Experience of problem solving for customers and understanding customer needs

• Good knowledge of Outlook, Word, and Excel

• Excellent communication and interpersonal skills

• Can-do attitude with good attention to detail

BENEFITS

• 25 days’ holiday (Plus Bank Holidays)
• Up to 8% contributory pension
• Flexible hybrid working
• Flexible benefits worth up to £300 each year
• Discretionary grace days over the Christmas period
• Investment in your learning and development
• Cycle to Work Scheme whereby colleagues have access to cycling equipment throughout the year and can pay via monthly salary deductions

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.

APPLY TODAY…

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JOB REF: AWDO-C12382

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