Housing Officer

Do you have experience in a Housing/Support Living setting?

Reed are working with one of the UK’s largest social housing providers to recruit a dedicated Housing Officer to join their team, providing exceptional housing management services at 2 retirement living schemes in Salisbury.

The role involves working closely with a Wellbeing & Community Connector to support the residents in leading independent and socially connected lives within a safe environment. This position requires a blend of operational management, health & safety compliance, and customer service excellence

Housing Officer

• Part Time, 30 hours per week
• Salisbury
• £12.00/hr, equivalent to £18,750 per annum.

Day to Day of the Role:

• Assist Delivery Managers with the operational management of the Independent Living Scheme.
• Deliver an on-site housing management service that supports residents’ independence and safety.
• Encourage Ageing Well initiatives and foster social connections among residents.
• Conduct routine health & safety checks, including building and fire safety, and warden call system checks.
• Identify and manage risks, ensuring safeguarding measures are in place and actions are taken to manage risks effectively.
• Perform associated administration and planning tasks to facilitate the smooth running of the scheme.
• Maintain clear and accurate records, ensuring all information is represented and captured precisely.

Required Skills & Qualifications:

• Experience in a housing environment or demonstrable experience in frontline customer service.
• Good general IT skills, including proficiency in Microsoft Office and the ability to learn in-house systems.
• Excellent record-keeping skills with attention to detail.
• Self-motivated with strong organisational skills and a passion for delivering innovative services.
• Ability to work collaboratively and communicate information clearly with various stakeholders.
• Practical and logical thinking with the ability to produce high-quality work and overcome issues to meet deadlines.
• Commitment to delivering excellent customer service and handling feedback and complaints effectively.

Benefits:

• Retirement savings plan- up to 7% matched contribution
• Life assurance- 3.5x Annual pay
• Up to £10k interest-free loan for home work spaces
• 24/7 access to a confidential counselling helpline
• Healthcare cash plan
• Cycle to work scheme
• Annual company day
• Deals and discounts on shopping, travel, optical and many more…

How to Apply:

To apply for the Housing Officer position, please APPLY NOW to be contacted for an informal conversation!