Housing Officer

Job title: Housing Officer

Hours: 35 per week

Salary: £26,132 per annum

Annual Holidays: 6 weeks + Bank Holidays

Location: Halifax

Our client’s service, is a service for people who have experienced homelessness, including rough sleeping. The service provides eight units at service 1 and 16 units at service 2 of self-contained accommodation with staff on site 24 hours a day 365 days a year. Service 1 is a person-led, strength-based service that focuses on the strengths and assets of individuals rather than deficits. Service 2 provides supports for individuals who may have complex and multiple needs, people who have experience g homelessness, rough sleeping, drugs or alcohol use and poor mental health.

RESPONSIBILITIES:

 Undertake housing management duties including tenancy enforcement action, rent 

collection and recording, organising repairs and maintenance and minimising voids

 Carry out security, health and safety checks of scheme's buildings and equipment in 

accordance with all statutory requirements and recommendations.

 Ensure that the service’s properties, fixtures and fittings are kept clean and well 

maintained and that repairs are reported and dealt with promptly. 

 Promote a safe and welcoming environment for tenants and visitors.

 Provide support, information, guidance and practical assistance to tenants on 

housing management related tasks.

 Assist and support tenants to comply with the terms of their occupancy agreement

 Identify tenants that require additional support to that offered by the scheme and 

assist people we work with to access appropriate support.

 Promote ‘good neighbour’ relationships between people we work with and address 

any relevant disruptions/disagreements between the people and surrounding 

neighbours. 

 Develop joint working relationships with other professionals and agencies as 

appropriate to the needs of the people we work with, including sharing of relevant 

information, in order to review housing and support needs and manage any 

identified risk. 

 Provide a supportive atmosphere for people, encouraging feedback on the service, 

welcoming complaints and responding appropriately.

 Accurately maintain property files and records to produce and present reports to 

management.

 Work with a range of organisations and volunteers to assist people to build up new 

and positive friendships and networks

 Promote and maintain positive working relationships with outside agencies, and 

attend relevant external meetings as and when required.

 Participate in policy-making discussions and decisions within the scheme.

ESSENTIAL FOR THE ROLE

 Ability to maintain professional boundaries.

 Commitment to Equality & Diversity.

 A willingness to undertake training required.

 Ability to work flexibly 

 Valid driving licence and use of a car to use for work purposes

 Enhanced DBS

SKILLS, KNOWLEDGE & EXPERIENCE

 Experiencing working in a housing environment providing housing and tenancy 

related support

 Knowledge of housing management legislation, policies and procedures including 

eviction proceedings

 Knowledge of the welfare benefits system